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IT Desktop Support Technician
Us
The company builds its customers’ business-critical capabilities - covering a wide range of skill areas, with particular focus on sales effectiveness, business acumen and custom training solutions. It works with some of the World’s leading organisations and offers an integrated, “best of breed” approach that combines diagnostic tools, intensive workshops, advanced computer-based simulations, and effective reinforcement.
The company provides its cutting edge blending training in both physical workshops around the world and using online hosted materials delivered to the desktop and mobile device, using advanced interactive immersive simulation technology, engaging tutorials and tools, academy level monitoring and feedback, and of course core workshop presentations, role plays and take-away materials.
The company has been listed in the Tech Track 100 (published annually in The Sunday Times and sponsored by Microsoft) for 2 years in a row which lists Britain’s fastest-growing private tech companies.
The company is based in Fulham, London – a 5 minute walk from Parson’s Green tube station.
Role
We are seeking an IT Desktop Support Technician to join our IT Operations team.
The IT Operations team administers and maintains some of the latest Microsoft products including Windows XP/Vista/7, Windows Server 2003/2008, Exchange 2007, SQL 2005/2008, Office 2007, and Hyper V technology, providing the pillars that underpin the company’s operations internally, on the Internet, and in support of workshops.
We are currently in the process of the rollout of Windows 7, and will be looking to deploy Exchange 2010 this year. As a Microsoft Gold Certified Partner, we have access to many of the latest Microsoft products and technologies, and deliver its products and services through software solutions on desktop, mobile devices and the Internet.
The two current IT Operations members and the Software Developers are amongst the 50+ people that work with or for the company delivering capabilities to customers online, offline and via a network of 40+ facilitators worldwide.
You?
Candidates must have 12+ months of recent and continuous posteducation commercial experience supporting in-house users in a Microsoft Windows environment including:
- 12+ months of Windows XP/Vista/7
- 12+ months experience in a Windows Server 2003 environment inc. Active Directory
- 12+ months experience of Microsoft Office 2003/2007
- 6+ months of administering Exchange Server 2007
- Must live within a 1 hour commute of Parson’s Green tube station or agree to move there within 1 month of employment
- Must have fluent written and verbal English communication skills and be practised in documenting and following policies and practices
- Must be appropriately resourceful and a keen troubleshooter, including use of appropriate external resources such as Microsoft Technet along with 3rd-party websites & books
- Must have a professional attitude, good work ethic and efficiently pursue attention to detail
- Must be residing in the UK and be legally allowed to work in the UK for at least the next 2 years
- Must be available in less than or equal to 1 month if a job offer is made
Terms: Full time
Salary: £20 - £22k
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