Testimonials

Sales & Business Development

“I attended the Imparta CCV programme last week and have to say that I was totally stunned by the quality of the work that both Imparta and [the internal team] have done.” – Salesperson, Telecoms

"I used need assessment yesterday with a customer and it opened their eyes to a lot of "PAIN". It was totally amazing... heck, it opened my eyes too....Splendid!" – Account executive, IT Services

“I found the content and delivery of last week’s academy training second to none that I have received throughout a 13 years career in professional selling… Its delivery will more than pay off financially for O2 and will be an asset for all sales people whom are introduced to its learnings. I understand I have only started on the phases of the academy, but you can be assured of my continued interest and support in getting the most from the academy through my team.” – Sales Manager, O2

“Imparta’s Strategic Account Management course has had a great impact within Intelsat. By using the Account Management tools and templates from the programme, we are compelled as a company to better understand our customers and their needs – especially within our strategic and global accounts. The Account Planning documents are now used as standard practise within the company and the information we are required to gather in order to complete the document challenges us to identify new areas of opportunity and establish new objectives within each account on a regular basis. We have to put figures to paper, and in order to do that we must first fully understand our customers’ business and identify how we are going to fulfil the potential of the account. The reinforcement and follow up that our delegates receive makes the training sustainable. The methodology and framework are simple to follow, so the process was easy to implement amongst all of our Account Managers.” – Senior Key Account Director, Intelsat

Just two days after the course we had a situation which mirrored that from the Sales Simulation. We remembered the strategy in the sim and it opened up a £2m opportunity – phenomenal!” – Senior Business Development Director, Construction Industry

‟I have some great news. I used the Pain and Gain strategies and the discussion was phenomenal!!!” “The client identified an opportunity ($5m) that can deliver twice the impact of what we expected. They have just been CCV’d - Consultative Selling. I love it.” – GE Sales Consultant

“The programme was very tuned into our business environment. It gave us powerful tools that could change our business.” – US Sales Executive, Genpact

“My interest in sales force development goes back many years having attended several of the ‘world recognized’ sales training programmes, implemented by world leading companies. After attending these programmes and having gained the benefit of understanding all leading sales methodologies like Miller Heiman, TAS, Holden and Rackham, the Imparta Academy clearly ranks head and shoulders above anything else I have seen.” – Sales Manager, O2

"I used Risk Alleviation questions the day after the course. Not only did we secure the contract, but the client actually said "Thank you, that part of the meeting really added value for me." – Sales Person, IT

"I had a major client that was completely stalled. CCV suggested they might be concerned about risk and helped me to think about how to handle it. Two days later we got the deal." – Senior Executive, professional services

Marketing

"Thank you for a smart, engaging learning tool that will help us increase impact with our clients and loyalty among our troops." – Senior Executive, JWT USA

“Already the Academy has broadened my skill set by introducing new tools and approaches to work” – Manager, O2 Marketing

“The programme is about imparting skills and capabilities to our front line staff so that they can deliver the MS values, mission and tenets directly to our customers.“ – Senior Management, Microsoft

Leadership and Strategy

‘This letter is to let you know that we continue to be enormously impressed by what Imparta appears to be capable of. The team have been absolutely tireless, and their support and presence at all stages has meant that we have been able to feel totally confident in the outcome of this project. Some spontaneous comments from some of our more battle-hardened veterans… capture the real value of this programme to us… Many thanks - we are going to be a much better company because of you.” – Chief Learning Officer, J Walter Thompson

"I was extremely impressed with every aspect of the software and the incredible value that can be leveraged out of it. I believe that Imparta has positioned itself as a standard-bearer and benchmark for the industry to look at." – IT Consultant, Price Waterhouse Coopers

"Strategy copilot was the most successful (learning) product I have ever seen." – Manager, IBM

“A very good overall course that has helped us understand how management assess performance and how they forecast‟ – Associate Director, WPP

Service (via Imparta’s Culture Change and Service arm, Procter)

“Making the obvious come to life is what the team did for my business. Our desire to make a customer feel valued beyond their sort code and account number has helped us deliver record customer service results”. - Head of contact centre, Lloyds TSB

"A joy to work with - The Procter Consultancy is a team of professionals who work hand in glove with you to ensure that everything is done to support the business in meeting company objectives" – Head of Investment in People, Royal Bank of Scotland

"The Procter Consultancy have consistently proven themselves to be a refreshing and stimulating company to partner. Their approach to training is always highly original and inspiring, allowing even the most experienced delegates to tackle and embrace professional situations with innovative techniques and renewed confidence. They deliver everything they promise." – Business Development Director, PHD Media

"I was very cynical about bringing in external consultants, worried that they would just report back to us everything we already knew. But the Procter / Sophron team provided us with tangible benefits and have given us focus and a way forward. I’m very impressed." – Director, Whitbread Plc

"One of The Procter Consultancy's big strengths is working together with a client - not just working for you. For me this is the difference between Procter and some of the bigger consultancies. We have a vibrant and 'can do' culture in our new contact centre and I'm sure that some of that is down to the Procter influence." – Project Manager, Environment Agency

Quotes from Reviewers

"Imparta's titles…are among the best we have seen, truly delivering on the promises offered by personalised and interactive medium. The depth of the content is particularly impressive." – WRHambrecht, investment bank research letter

"This interactive simulation is the most robust we've seen. There is a clear, logical connection between your actions and the resulting effects, and the scenario is very open--there's no sense that you're being taken down a prescribed path. In addition, the mentor character gives you helpful, intelligent advice in a down-to-earth fashion. Imparta's strategy simulation is an excellent teaching tool." – Mike Flanagan, Vice President of Research and Consulting

"Imparta offers excellent content, engaging animations, and an excellent business simulation. ... We rank Imparta among the best training courses we've reviewed." – Lguide Editors choice awards

"This software offers a very thorough treatment of strategy development for anyone new to strategic thinking. It combines a rigorous theoretical approach with a sophisticated simulation set in a glass bottle-making company." – Training Journal

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