Welcome to the Managing for Growth resource centre
Growth Engines: How to build and execute a strategy for key growth opportunities
Delivered by Richard Barkey, Founder and CEO, Imparta
An interactive strategy session for seizing your next growth drivers. In this session, Imparta CEO and former McKinsey Management Consultant Richard Barkey provided a framework and tools for how to identify your highest priority areas and drive top and bottom line growth in your business. In the breakout sessions, these were explored in more detail, including extending your product scope (e.g. by supporting and selling Indigo 10,000), improving your win rate by matching the value of the Indigo offering to the needs and decision criteria of your customers, and improving margin growth by pushing back against discounting strategies employed by competitors and procurement departments.
Customer Experience: How to build true customer loyalty
Delivered by Jo Thomson, Managing Director, Procter Consultancy
In this session, Jo Thomson, a world expert in customer experience and loyalty, led you through a dynamic, experiential session that challenged core beliefs and helped to guide your organisation on the journey towards achieving sustainable customer loyalty. Jo shared her knowledge from working with leading customer facing organisations worldwide.
Human Resources: Building and maintaining the best workforce
Delivered by Steve Bussey, Senior Associate Faculty, Imparta
Attracting and retaining great people is more essential than ever. Balancing the investment of time needed to develop your people for tomorrow’s challenges whilst delivering today’s operational requirements is easier said than done. Being able to effectively recruit, engage and encourage people to reach their potential is a core competence that can determine who will win and who will lose. Leaders who get this right create a high performance environment that gives them a significant competitive advantage. Through an engaging blend of stories, cutting edge research and practical hands-on application, this session provided a wealth of new tools and ideas to apply immediately back in the workplace.