You are: 


This email address is being protected from spambots. You need JavaScript enabled to view it.


You don't appear to have downloaded anything from before. Please enter your email address, just this once and press submit to continue.

Providing training, support and consultancy in the Service Delivery world for the last thirty years

In early 2010, Imparta acquired Procter, which has provided training, support and consultancy in the Service Delivery world for the last 30 years. 

For more information please go to

5%, or 10,500 inbound service calls per month, converted to new cross sales. - Energy
66% reduction in staff attrition through training Team Leaders in coaching and motivational skills. - Energy
20% reduction in complaints and a 70% increase in community participation. - Banking
650% increase in cash collected and a 97% decrease in escalated calls. - Collections
Implementation of a ‘consistent customer focused experience’ resulted in a 50% reduction in complaints and a 10.5% increase in customer satisfaction. - Technology and Media

Procter helps to deliver a customer focused culture with the aim of increasing customer satisfaction, improving people engagement and driving better revenue opportunities. We work with a wide variety of clients across diverse industries, whose aim is to differentiate themselves in the marketplace through service excellence.

Procter is a leader in the customer contact market, and has helped set up direct channel pioneers such as British Airways, Direct Line, Royal Bank of Scotland and Virgin Direct. Procter currently enjoys relationships across the private and public sector with clients such as Barclays Bank, Lloyds Banking Group, Volkswagen Group, the Ministry of Defence and several Police forces.

Click on the diagram to explore the core service programmes, though please bear in mind that much of what we do in this area is customised to the specific issues involved.

service courses Col CFC R3 SI StS Com C3

FaLang translation system by Faboba

I am...


  • Explore your priorities

    Explore Imparta’s thinking through the lens of your business priorities

  • Estimate the impact

    Estimate the impact of Sales training to help create a business case for change

  • Design your solution

    Scope out how you could make training stick, using our Capability Building® System

  • Compare vendors

    Clarify your decision criteria & download a customised spreadsheet