Customer and colleague insight makes sure that plans to deliver on your vision are based on a full external and internal perspective.
We can work with your existing customer insight, or provide an independent researched view using our framework for getting dynamic real-time information from customers about the service or sales experience.
Colleague insight explores specific challenges the business faces and how these are being handled by staff and managers.
What's the benefit? Insight research can provide new understanding of the external and internal environment, allowing you to design a change journey that won't hit hidden obstacles.
- just one element of Imparta’s Capability Building System, a comprehensive, modular toolkit that ensures training interventions create sustained performance improvement. For further details please see Design Your Solution