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Imparta

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Customer/Colleague Insight

Customer and colleague insight makes sure that plans to deliver on your vision are based on a full external and internal perspective.

We can work with your existing customer insight, or provide an independent researched view using our framework for getting dynamic real-time information from customers about the service or sales experience.

Colleague insight explores specific challenges the business faces and how these are being handled by staff and managers.

What's the benefit? Insight research can provide new understanding of the external and internal environment, allowing you to design a change journey that won't hit hidden obstacles.

My Solution:
Help me decide

- just one element of Imparta’s Capability Building System, a comprehensive, modular toolkit that ensures training interventions create sustained performance improvement. For further details please see Design Your Solution

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Tools

  • Explore your priorities

    Explore Imparta’s thinking through the lens of your business priorities

  • Estimate the impact

    Estimate the impact of Sales training to help create a business case for change

  • Design your solution

    Scope out how you could make training stick, using our Capability Building® System

  • Compare vendors

    Clarify your decision criteria & download a customised spreadsheet