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Evaluation

Imparta's evaluation process gives you a realistic view of how large the gap is between the vision of where you need the organisation to be, and where it is now. The approaches used include:

  • Day in the life. Comparing the current working day to what will be required of people in the 'new world' brings the change to life and identifies likely resistance.
  • Observation. Watching managers and staff in action (and where relevant, customer interactions across all channels) identifies the biggest gaps vs. the Statement of Intent.
  • Focus groups. Small, intense discussions help to uncover and prioritise likely issues in achieving the vision.

What's the benefit? Organisations often underestimate the change required to achieve their vision. A 'warts and all' evaluation helps to ensure plans are grounded in reality and allows challenges to be addressed from the start.

My Solution:
Help me decide

- just one element of Imparta’s Capability Building System, a comprehensive, modular toolkit that ensures training interventions create sustained performance improvement. For further details please see Design Your Solution

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Tools

  • Explore your priorities

    Explore Imparta’s thinking through the lens of your business priorities

  • Estimate the impact

    Estimate the impact of Sales training to help create a business case for change

  • Design your solution

    Scope out how you could make training stick, using our Capability Building® System

  • Compare vendors

    Clarify your decision criteria & download a customised spreadsheet