Imparta's evaluation process gives you a realistic view of how large the gap is between the vision of where you need the organisation to be, and where it is now. The approaches used include:
- Day in the life. Comparing the current working day to what will be required of people in the 'new world' brings the change to life and identifies likely resistance.
- Observation. Watching managers and staff in action (and where relevant, customer interactions across all channels) identifies the biggest gaps vs. the Statement of Intent.
- Focus groups. Small, intense discussions help to uncover and prioritise likely issues in achieving the vision.
What's the benefit? Organisations often underestimate the change required to achieve their vision. A 'warts and all' evaluation helps to ensure plans are grounded in reality and allows challenges to be addressed from the start.
- just one element of Imparta’s Capability Building System, a comprehensive, modular toolkit that ensures training interventions create sustained performance improvement. For further details please see Design Your Solution