Level 4 – Business Impact
Measuring business impact lets you see whether your investment is working, and encourages the uptake of new skills by creating 'buzz' and sharing best practices across the team.
Our online tools help you to gather and validate case studies where the new skills have made a quantifiable difference. We can also track improvements in performance (sales, NPS, campaign performance, etc.), ideally with a control group to reduce the influence of external factors.
We can also help to identify which competencies have the strongest impact on business performance.
What's the benefit? If you don't know whether your investment has paid off, you don't know whether to keep doing it (or whether anything needs changing). Measuring impact is also great for creating buzz and encouraging people to apply new skills.
- just one element of Imparta’s Capability Building System, a comprehensive, modular toolkit that ensures training interventions create sustained performance improvement. For further details please see Design Your Solution