XMONIC
Making account management work.
Why Imparta
When founder Richard Barkey started Imparta in 1997, the goal was to provide an antidote to an industry that was – and remains – focused on delivering events rather than results.
Sales Training
Why Sales Training Doesn’t Work…And What To Do About It.
Download White Paper.
Sales Support and Service Deliverers
Your customer and service support staff are very much at the ‘sharp end’ of operations and face the challenge of having to make each contact a positive experience for the customer.
As front line operators they are often responsible for creating first impressions with prospective customers, and research shows that first impressions count: the experience gained from an initial interaction will play a decisive factor in whether your prospects decide to do business with you.
Handling enquiries or support requests from existing customers also provides you with an opportunity to cement your relationship with them, and to identify new needs that can be fed through to the sales team.
We can help build the capability of your sales support and service staff in the following areas:
- Core Sales Skills (Creating Client Value)
- Foundation Sales Skills for Face-to-Face or Telephone selling
- Generating Appointments
- Customer Service
- Service to Sales Transition
They may also benefit from:
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