News

21 Feb 2012 New white paper - First Date Dynamics

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Why Imparta

When founder Richard Barkey started Imparta in 1997, the goal was to provide an antidote to an industry that was – and remains – focused on delivering events rather than results.

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Business Impact

What clients say about our impact on their business.

Service Overview

In early 2010, Imparta acquired The Procter Consultancy Ltd, which has provided training, support and consultancy in the Service Delivery world for the last thirty years.

Procter helps to deliver a customer focused culture with the aim of increasing customer satisfaction, improving people engagement and driving better revenue opportunities. We work with a wide variety of clients across diverse industries whose aim is to differentiate themselves in the marketplace through service excellence.

Procter is a leader in the customer contact market, and has helped set up direct channel pioneers such as British Airways, Direct Line, Royal Bank of Scotland and Virgin Direct. Procter currently enjoys relationships across private and public sector with clients such as Barclays Bank, Lloyds Banking Group, Volkswagen Group, the Ministry of Defence and several Police forces.

Learning Area

Customer Focussed Culture

R3 – Reassure, Relate, Resolve

Sales Through Service

Complaint Handling

Collections

C3 – Connect, Commit, Capability

For further details of our Service proposition, please visit Procter’s website

Service